What's the Delivery time?
Samples or test orders can be delivered within 2-5 working days. Orders in standard products above 100pcs could be delivered within 7-15 working days. Orders that require customization could be produced within 20-30 working days.
Do you support Customization?
We provide flexible customized services with our abundant experiences in kinds of OEM and ODM projects. OEM includes color, length, logo, packaging, etc. ODM includes product appearance design, function setting, new product development, etc. MOQ depends on different customized requests.
What's your warranty?
We provide 2 years warranty for AC chargers and 1 year warranty for DC chargers. In case any abnormality occurs to the chargers, apply the following treatments as the after-sales policy: for simple problems (abnormal operation, wiring abnormalities, network failures), we support remotely; for complicated problems, we provide spare parts/units for replacement.
Do you have a minimum order quantity?
Yes, we can accept 1~2 samples in the first time, while the MOQ for each product should be respected when it comes to mass orders.
Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
What is the average lead time?
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when we have received your deposit and have your final approval for your products.